How To Guides
Change Your Delivery Frequency
Change Your Delivery Frequency
Changing the frequency of your subscription after the orders process on Thursday at 10pm EST, does not change your next order date.
Pause Your Subscription
Pausing your subscription after the orders process on Thursday at 10pm EST, does not change your next order date.
about
Who is E2M Kitchen?
E2M Kitchen began with the Eager to Motivate Fitness Program. Our Chefs created recipes for the program that produced over 200,000 amazing body transformations. We decided to make eating healthy even easier by producing the meals used in the program to save you time, reduce waste, and help you maintain a healthy body.
How do I contact E2M Kitchen?
You can contact us using the chat function or by emailing us at support@e2mkitchen.com
How much do the meals cost?
Our meals vary in price based on the package you purchase. The meals in the 21-meal plan cost $10.99 each. For the 14-meal plan the cost is $11.99 each, and the 7-meal plan cost $12.99 each. There is also a flat shipping rate of $19.99.
Do you charge for shipping?
Shipping cost is $19.99.
Where are E2M Kitchen meals made?
All of our meals are made in our state of the art facility in Charlotte, North Carolina.
Subscription
Is E2M Kitchen a subscription?
Yes, E2M Kitchen meals are a weekly, bi-weekly, or every 4 week subscription. If you need to skip a week, change your meal quantity, delivery frequency, or cancel your service, you can do so within your subscription dashboard.
Can I change the frequency that I receive meals?
Yes you can! You have the option to take delivery once a week, every two weeks, or every four weeks. You can also skip deliveries conveniently if needed.
Can I have two subscriptions? For example, one for me and one for my spouse?
Yes, you can create two subscriptions under the same account. Once you have placed your first subscription, simply follow the same process by clicking get started to add the next subscription to your account.
How do I change the number of meals I receive each week?
You can increase or decrease the number of meals you receive within your subscription dashboard.
Can I cancel deliveries for my subscription if I will be out of town?
Absolutely! Just skip that week in your subscription dashboard before the deadline which is Thursday 10pm EST the week prior to your delivery week.
How do I can cancel my subscription?
You can cancel anytime from within your subscription dashboard. However, we would love the opportunity to earn back your business so reach out to our customer service with any concerns. Cancellations are due by Thursday at 10pm EST the week prior to your delivery week.
What do recurring membership and automatic renewal refer to?
When you placed your first order, you acknowledged and agreed that each meal order will automatically be renewed unless you cancel it, or we suspend or terminate it in accordance with the terms. You can refer to the terms by clicking the word Refund at the bottom of the website page.
What happens if an auto-order is processed on Friday morning, can the order be cancelled and refunded?
Our company policy allows for a one-time courtesy cancellation for the duration of your subscription. If you have received that courtesy cancellation previously, we are unable to cancel your order after the deadline which is Thursday @ 10 p.m. EST.
I forgot to skip my order by the deadline on Thursday at 10 p.m. EST., can the order be cancelled and refunded?
Our company policy allows for a one-time courtesy cancellation for the duration of your subscription. If you have received that courtesy cancellation previously, we are unable to cancel your order after the deadline which is Thursday @ 10 p.m. EST.
I will be out of town the week my delivery is expected, can the order be cancelled and refunded?
Our company policy allows for a one-time courtesy cancellation for the duration of your subscription. If you have received that courtesy cancellation previously, we are able to place the order on hold and ship upon your return.
Why can’t I make changes from my dashboard, the edit button is grayed out?
You are only able to make changes during your order week window (Monday through Thursday @ 10 p.m. EST), when you are in your order week window the edit button will be green and you will be able to make subscription changes.
Do you ship to my zip code?
We ship to all states except for Hawaii and Alaska.
How can I order meals?
Visit www.e2mkitchen.com and click get started.
How do I update my payment method?
To update your payment method please login to your account dashboard. On the manage subscriptions page, click edit under the payment method. A new screen will pop up which prompts you to click send email so a secure payment link can be sent to your email.
I can’t log into my account. When I try, it states that I have not placed an order!
This can be one of two issues, either you have not created an account (email support@e2mkitchen.com to request an account invite), or you have two emails associated with your name. When emailing support please note the email address you want to use.
What is your refund policy?
Due to the perishable nature of our product, we are unable to accept returns. In the event you receive an incorrect or damaged order, we will replace or refund the incorrect or damaged product. You must contact customer support within 12 hours to be eligible for replacement or refund. Photographic evidence will be required for all potential replacement or refunds.
Delivery
What days of the week can I expect my meal delivery?
Depending on your location, you will receive your meals on Tuesday, Wednesday, or Thursday each week.
Can I choose my meal delivery date?
Currently, E2M Kitchen does not offer custom delivery dates.
Do I need to be home for my delivery?
If you aren’t home, the delivery company will generally leave the package for you at your door. Your meals are carefully packaged to stay fresh for several hours after your delivery arrives! We do recommend you put the meals in your freezer as soon as possible to maintain the quality of your meals.
What do I do if my meals are hot when I receive them?
If you are concerned with the temperature of your meals upon receiving, Contact us immediately for further instruction. Photographic evidence within 12 hours of delivery is required for any claims of improper temperature.
My package says delivered but it was delivered to the wrong address.
Please email customer service at support@e2mkitchen.com and be sure to include a picture of your front door or porch area where your packages are normally delivered. If your package was delivered to an improper address, we will refund the order.
What happens if my shipment is delayed by the carrier, and my meals are not frozen when they arrive?
As long as the meals are below 45 degrees, they are safe to place in the freezer and they are safe to consume.